IP-Plus now offers a basic Service Level Agreement (SLA) for your Business Internet services. The SLA is valid for customers of the following services:

• IP-Plus Direct Access
• IP-Plus for ISP's
• IP-Plus Content Provider

The SLA contains a guaranteed service availability of at least 99.8 % with compensation payments for non-fulfillment of the guarantee.

The following elements are included in the guarantee:

• Network from customer router (CPE) to connection point at the nearest IP-Plus MainPoP (Backbone).
• IP-Plus Domain Name Servers (DNS).

As an IP-Plus customer you can find further information regarding the SLA as well as the procedure for compensation claims at http://my.ip-plus.net.