• General information
• Special service conditions
• Prices
• Information

General information

This service option allows IP-Plus Direct Access customers to access the SAP^© R/3 Online Service & Support (OSS) system in Walldorf/Germany. The service is operated in close collaboration with our partner tesion Telekommunikation in Stuttgart. A special service set-up, allows a secure access to the SAP^© OSS.

SAP^© OSS offers it's SAP R/3 customers access to:

Information

• Notes Database
• Hot News
• Problem Reporting

Trouble Shooting

• Patch download

Remote Connection Activation

• First Level
• Remote Consulting
• Early Watch
• SAP^© Telnet

For further information on SAP^© and the SAP^© products and services please consult their Web Page under http://www.sap.com.

Special service conditions

Due to the special service set-up some additional conditions apply:

• the service is available for IP-Plus Direct Access customers only
• an access list entry will be made at CPE Routers. This might influence firewall set-up's at customer sites.
• IP-Plus customers with the unmanaged router service option, will be informed how to implement the required access lists in their CPE router.

A copy of the router set-up has to be delivered to IP-Plus prior to the service activation.

• although Swisscom IP-Plus^® Internet Services and tesion Telekommunikation are doing their best to offer a 7 by 24 service, no guaranties concerning the availability of the service option can be given.

Prices

The following prices apply for this service option:

All prices without VAT or any other taxes.

Information

For further information on the SAP^© OSS service option please contact your local Swisscom sales representative or call 0800 724 724.